FAQ

FAQ – Frequently Asked Questions

Is this product covered by a warranty?

Yes. When you purchase any product from Top Buy Trends, it is automatically covered by our 7-day Satisfaction Guarantee.
If you are not fully satisfied with your purchase, you may request a refund within 7 days by contacting our support team at support@topbuytrends.com – no hassle.
For more details, please refer to our Terms of Use page.

Why should I buy from you?

We are the official sales channel for all listed products. By shopping through this website, you are guaranteed to receive authentic items at your doorstep, along with protection from our satisfaction guarantee – whether due to defects or dissatisfaction.

Is my purchase secure?

Yes. Our website is protected by Norton Security and uses 256-bit SSL encryption, the same standard used by leading UK banks.
We do not store your sensitive data, which means your details are completely secure – there is zero risk of fraud.

How can I track my order?

All products are dispatched with international tracking numbers, allowing you to monitor your order's journey directly on our website.
Our suppliers typically take up to 5 working days to provide the tracking information after payment confirmation.

If you haven’t received your tracking number after this period, please contact our team at topbuytrends@gmail.com.
To track your order, visit: topbuytrends.com/pages/rastrear-meu-pedido

Returns

You’ll find full return and exchange procedures on our “Returns & Exchanges” page.
If you’re having trouble locating it, simply search for the word “returns” using our website search tool.

What is the delivery time?

Delivery estimates range from 2 to 5 weeks after dispatch.
Your tracking number will be sent to the email used at checkout within 7 working days of payment confirmation.

Please note:

  • We partner with suppliers across Asia, so if your order includes multiple items, you might receive multiple tracking numbers and staggered shipments.

Important Information

  • If Royal Mail or local couriers attempt delivery 3 times and the item is returned to sender, we do not offer refunds or take responsibility for the undelivered item.

  • We are not responsible for delays or losses due to incorrect/incomplete address details, unknown recipient, or failure to receive the item at the delivery address.

  • Should a returned parcel need to be resent, the customer will be required to cover the cost of reshipping.

  • International delivery involves multiple handling stages (couriers, airports, customs, etc.), so we are unable to expedite delivery or provide a specific delivery date.

  • Tracking updates may take time due to international transit. It is normal for 20 days or more to pass between updates.

  • The 4 to 12 week window is an estimate. Most deliveries arrive within 45 days, but some may take longer. The maximum delivery period is 12 weeks.

  • If your parcel is lost or stuck in the postal system, this will be reflected in your tracking status. In such cases, Top Buy Trends will issue a gift card of equal value, so you can reorder.

Seasonal & Holiday Notices

  • Orders placed between November and February may experience delays due to high parcel volumes during the holiday season

  • During the Chinese New Year (11–25 February), orders may be delayed by an additional 15 days beyond the standard delivery estimate.

✅ By placing an order with us, you are agreeing to all terms of purchase, delivery, returns, and possible delays as outlined on our website.

Customer Support

For any enquiries, please contact us via email at support@topbuytrends.com.
Alternatively, you can reach us through the "Contact Us" page on our website.